Jennah Mitchell's Musings

A compendium of thoughts, ideas, projects, and more

Archive for the category “Jennah Mitchell & Co.”

What We Can Learn From the Recent Netflix Fiasco

My husband and I are avid Netflix users – we love the streaming service they offer, and we also receive DVDs in the mail from them as well. As many people know, Netflix recently announced that they would be splitting their company into two separate divisions. Netflix would remain the locale for their streaming service, and their DVD rental service would be housed under the name Qwikster. Needless to say, this (in conjunction with recent price hikes) caused an uproar among many loyal Netfilx users – so much so that Netflix began a series of hasty backtracking steps in an attempt to win back the favor of their customers. One such step was an email sent out by Reed Hastings, the Co-Founder and CEO of Netflix; the email opened with the words,

“I messed up. I owe you an explanation.”

At least he cut straight to the chase here, although the email’s blunt and open approach should have come much earlier, before customers felt used and betrayed. The email went on to say,

“We realized that streaming and DVD by mail are really becoming two different businesses, with very different cost structures, that need to be marketed differently, and we need to let each grow and operate independently.”

The company’s blog post regarding this situation, (http://blog.netflix.com/2011/09/explanation-and-some-reflections.html?lnktrk=EMP&g=62C94008A575B649F771017D7C3381B30AC0315E&lkid=netflixBlog) is fraught with angry and pointed comments, many of which bring to light valid questions and insights. Undoubtedly, this open hostility led to the email Netflix subscribers received today: NETFLIX IS ABANDONING THE CHANGES!

Kudos to them for listening to their customers, but as recent blog comments show, it may have come too late for many people who are fed up with the company’s lack of poise, customer service, and research. Fortunately, we can learn a lot from the whole debacle, and – hopefully – avoid making their unnecessary mistakes ourselves.

1. Market research is vital. Had Netflix taken the time to see how even a small pool of customers responded to their idea of splitting off the company into two sectors, they would have saved themselves many scathing comments and a lot of negative public feedback – something I am sure any business would be glad to do: to take the “pain now” for the “gain later.” Had Netflix done this, they would have saved time, resources, and a large portion of their customer base – instead, they put out a ton of effort, time, and money, only to end up scrapping the whole thing and ending up not back where they started, but several huge steps behind.

2. Good leadership is the next step. If the captain of the ship is not assertive, knowledgeable, and open to continued course correction, chances are that the ship will get into trouble in open waters. Additionally, those following that leader will be more tempted to jump ship when the going gets rough than they would if they believe in the course and in the underlying mission and purpose of the company. Where there is no clear vision, “the people will perish,” and the original vision along with them.

3. Consistent, meaningful communication is the final piece of the puzzle. When my husband and I were taking a pre-marriage class, our pastor said something we never have forgotten:” Would you tell your wife or husband I love you on the day you get married and then never say it again, expecting them to know that nothing has changed?” The answer is, obviously, NO! A loving and committed couple would absolutely tell one another consistently that they love and appreciate them. The same is true of a company that wants to keep moving forward with integrity and excellence: communication must be present! From the top to the bottom, CEOs, employees, and secretaries alike have to be willing to talk through day-to-day business happenings as well as big business moves and adjustments in order to stay on top of their game.

4. If it’s not broke…well, you know what that means. If you have a product  or service people love, at a price point that is mutually beneficial, DO NOT STOP OFFERING IT! Improve it and make it more efficient and user-friendly, yes – but do not change the heading of the ship if you are on a direct course for continued success.

Thank you Netflix, for this valuable lesson in business management and customer relations – hopefully it is one that we all take to heart and never forget.

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Andrew McMillen – An Article For Freelancers

Andrew McMillen, an Australia-based freelance journalist, recently wrote an excellent article about what it takes to be a successful freelance writer. I love what he says about the inquisitive nature of human beings, and the fact that – as he puts it – “Curiosity is currency.” It is an insightful, unique, and very true way of looking at life…especially life as a writer, or as someone who depends on new ideas and fresh insights to keep their career or hobby alive.

I also really appreciated his thoughts on the importance of defining the line between work and the personal aspects of life. As a freelance writer myself, and also as a mom to two little girls and a wife of a small business owner, I fall prey too often to the demands of a busy schedule and to the burden that goes along with being available to my clients and to my work 24/7. McMillen says,”You need to respect boundaries, both for yourself and for those closest to you…” What a valuable reminder to us all!

The link to his article is http://www.therenegadewriter.com/2011/10/06/what-one-freelancer-has-learned-great-insights-from-a-successful-writer/ – I hope you enjoy!

Vlogging – Nothing New, But Still Picking Up Speed

For those who, like me, are relatively new to the concept of video blogging (also called “vlogging”), it is a style that is worth getting to know. Far more than just a trend, vlogging is a fabulous way to get your content to the top of search hit lists while personalizing and legitimizing your message for your readers…and, well, listeners too!

I recently ran across this post: http://www.socialmoms.com/uncategorized/socialmom-month-meet-jendi-pagano/ – I think it is an interesting introduction to the vlogging arena. Enjoy!

A little laughter for our souls

My gramma forwarded this to me today and it made me smile. I thought to myself, “This needs to make others smile too,” so here it is 🙂

My mother taught me to read when I was four years old

(her first mistake).

 

One day, I was in the bathroom and noticed one of the cabinet doors was ajar. I read the box in the cabinet. I then asked my mother why she was keeping ”napkins’ in the bathroom. Didn’t they belong in the kitchen?

 

Not wanting to burden me with unnecessary facts, she told me that those were for ‘special occasions’ (her second mistake).

 

Now fast forward a few months….It’s Thanksgiving Day, and my folks are leaving to pick up my uncle and his wife for dinner. Mom had assignments for all of us while they were gone. Mine was to set the table.

 

When they returned, my uncle came in first and immediately burst into laughter. Next came his wife who gasped, then began giggling. Next came my father, who roared with laughter. Then came Mom, who almost died of embarrassment when she saw each place setting on the table with a ‘special occasion’ Kotex napkin at each plate, with the fork carefully arranged on top. I had even tucked the little tail in so they didn’t hang off the edge!!

 

My mother asked me why I used these and, of course, my response sent the other adults into further fits of laughter.

  ‘But, Mom, you said they were for special occasions!!!’

 

 

 

Life is too short for drama & petty things, so kiss slowly, laugh insanely, love truly and forgive quickly….and for heavens sake, use the good napkins whenever you can!

Social Media Boot Camp

Unfortunately, I am completely illiterate and uneducated when it comes to the language of social media and the understanding of how it all works. Fortunately, I have a proverbial “arrow in my quiver” in this area: Social Nectar. Connie Cermak, the head “social hummingbird” of Social Nectar, will be working with me to increase my knowledge base and help get me on the right track. We met today for the first time and my head is still swimming from the great insights she had for my business and the extensive knowledge that poured out of her like…well…sweet nectar 🙂 I am fortunate to have her at my side, and would encourage anyone looking to branch out into the world of social media to give her a call; it will definitely be money well spent!

Cheers!

JP

Coffeeeee

It’s true. Some people have to shop. Others need jewelry or money or chocolate. I need coffee. I have come to accept this fact about me…now all I need is to either find someone to pay me to drink coffee or find a cheaper way to buy it. Since the first option is probably not happening I am focusing on #2. The problem is that I like lattes. From the coffee stand. Maybe it is the thrill of the early morning hunt for an open coffee shop, or the feeling of bliss when you take a sip and find the coffee to be better than you had even hoped. Whatever it is, I am hooked.

Ideas? Suggestions? Similar stories?

Cheers!
JM

whew – what a weary one am I

Well after a full day working with the hubby I am ready to call it a day..and it is only 5:30pm.  Oh – yeah – and Jaylin decided to wait to nap until 3:45 today soooooooo sleep tonight should be a joyous tug of war with my little wide-awake sweetie pie.  Anyone ever try to convince a 2 year old that bed time really means bed time when they are bright eyed and bushy tailed and ready for an adventure?  Take it from me…NOT EASY!  I know this first hand…especially since the last 3 nights in a row have played out like this:

7:30 pm – Jaylin come on it is time for your tub!

7:45 pm – Jaylin honey here is your night-night drink; lets watch a few more minutes of March of the Penguins then go to bed ok.

8:00 pm – she is in bed

8:45 pm – MOMMMMMMMYYYYYYYYY 🙂

9:00 pm – she is soothed, diaper changed, and back in bed

9:30 pm – DADDDDDDYYYYYYY!  MOMMMMMYYYYY!  Toys 🙂 play 🙂  I want down 🙂

10:45 pm – SLEEP AT LAST

What’s a tired mom to do?  Especially when the little imp in the next room is so excited to see you and play with  you…even if it IS ten pm lol.

More to come.

Cheers!

ME

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